This Shipping Policy explains how SZYMON KWASNIEWSKI ("we", "us", "our") processes, dispatches, and delivers orders placed on javeroq.com. It is intended to clarify typical timelines, customer responsibilities, and the factors that can affect delivery.
After your payment is successfully authorised, your order enters our processing stage. Orders are generally processed within 1 to 3 business days. Processing may include order verification, inventory allocation, packing, and preparation for handover to a carrier. Orders placed on weekends or UK public holidays may begin processing on the next business day. During periods of high demand, additional verification, or operational constraints, processing may take longer, and we appreciate your patience in such cases.
Estimated delivery timeframes shown on the website are provided as guidance and are not guarantees. In most cases, delivery occurs within 8 to 15 business days after dispatch. Actual delivery time may vary depending on destination, carrier routing and service levels, customs clearance processes, weather conditions, seasonal peaks, and other circumstances outside our direct control.
Where available, tracking information will be provided after dispatch. Tracking updates may take up to 72 hours to appear and may not always reflect real-time movement. Tracking is offered as a convenience and does not guarantee a specific delivery date. Carrier selection may vary depending on destination and operational requirements, and customers may not be able to select a specific carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address information. If a package is returned to us due to an address issue, additional shipping charges may be required for re-shipment, and delivery timelines may restart once the corrected address is confirmed.
For orders delivered within the United Kingdom, no customs duties apply and any applicable VAT is charged in accordance with UK rules. International shipments may be subject to customs duties, import taxes, and other charges imposed by the destination country. Unless explicitly stated otherwise, such charges are the responsibility of the customer. Customs authorities may request additional information or conduct inspections, which can cause delays.
We are not responsible for delivery delays caused by events beyond our reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, labour disputes, public health emergencies, or government actions.
Risk of loss and responsibility for the shipment transfer to the customer upon confirmed delivery to the shipping address provided at checkout, subject to any statutory rights that cannot be excluded.
If you believe your shipment is significantly delayed, marked as delivered but not received, or delivered incorrectly, please contact mailbox@javeroq.com with your order number and relevant details so that we can investigate and assist.